Frequently Asked Questions
How Do I Place an Order?
There are a number of ways to place an order.
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Order securely online using the Shopping Cart feature
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Order over the phone. We realize some people prefer not to leave credit card information on a web site, no matter how secure the site. You may call us at 1-866-982-9634 anytime between 8:00 am and 8:00 pm, EST.
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Send us an email at (admin@FNPmilitarypress.com) to confirm your order along with payment information (please do not include credit card information in the email). We will contact you regarding payment.
Does this site have a secure server for credit card transactions?
Yes, our site possesses a 128 bit secure encrypted server.
In addition, please note we do not keep any credit card data on the secure server for longer than 48 hours.
How long does it take to process my order?
We process all orders within 2 business days of order notification. In most cases orders will be shipped within 24 hours of notification. Once your order ships, we will send a confirmation email. Also, for orders with the United States, we will include a Delivery Confirmation number so you can track your shipment via USPS.
How do you ship the books?
All books are securely packaged and sent via United States Postal Service. If you would like the order to be sent via some other carrier, such as UPS, please note this in your order.
How do I return a book?
You may return your order within 14 days of receipt, for any reason, unused and unopened in selling condition. Please email us before returning the book and be sure the book is securely packaged for shipment. Once we receive the book we will refund the entire price of your order.
What is your Privacy Policy?
We are committed to protecting your privacy and the account information you share with us. We have the latest in server-side security software to protect your privacy, and to provide the fullest purchasing protection possible.
We respect your privacy and we are dedicated to protecting it. You have trusted us with your business and your personal information such as name, address, and credit card number. We pledge to protect this information and your privacy. We also thank you for making us your preferred source of books for the the Eighth Army Air Force enthusiast. We have a well earned reputation for outstanding customer service and we pledge to continue to work just as hard to continue this online.
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